FAQ

You cannot purchase ski and mountain rail tickets for Zermatt directly at our front desk. However, our team will be happy to advise you on the various ticket options. We recommend that you book your ski passes online well in advance, as you may be able to take advantage of lower prices depending on the offer and when you book.

Aufdenblatten Collection is a family-run group of hotels, apartments, and restaurants in Zermatt and Täsch. Its roots trace back to Otto and Emma Aufdenblatten, who were among the pioneers of the Zermatt hospitality industry. Today, the company is managed by the third generation of the family. Each property has its own unique character, united by a shared passion for hospitality and the region surrounding the Matterhorn.

As part of the Aufdenblatten Collection , the Hotel Porta Cervino is committed to long-term thinking, a strong connection to the region, and responsible hotel management. We are deeply rooted in the Zermatt and Täsch region and place a high value on quality, consistency, and long-term partnerships with our employees and partners.

Yes. At Parking Schaller, located directly below the Hotel Porta Cervino, you’ll find charging stations with Type 2 connectors and a charging capacity of up to 22 kW. If you need to charge quickly, use the hyper-chargers in the parking lot in front of the hotel, which offer charging speeds of up to 400 kW. You can find the current charging rates for the stations at Parking Schaller on the Parking Schaller website.

Yes, there are numerous hiking trails and biking routes around Täsch that you can explore directly from the village. A special recommendation from our team is the Europaweg trail, which leads over the Täschalp toward Zermatt. The diverse mountain landscape makes Täsch an ideal starting point for active days in the Matterhorn region.

From the Hotel Porta Cervino, it’s about a four-minute walk to the Täsch train station. From there, the Zermatt Shuttle will take you to car-free Zermatt in about 12 minutes. This makes it easy to combine your stay in Täsch with days on the slopes, hikes, and excursions to Zermatt. As a hotel guest, you can also use our shuttle service to Zermatt: CHF 7.– per one-way trip or CHF 14.– for a round trip. For more information, please ask at the front desk.

The Hotel Porta Cervino is located just a four-minute walk from the Täsch train station. Thanks to this short distance, you can easily walk to the Zermatt Shuttle and reach Zermatt in about 12 minutes.

The Schaller covered parking garage is located below the Hotel Porta Cervino. If you book directly with us, you’ll receive a 25% discount if you book in advance or a 15% discount if you pay on site. We recommend reserving a spot at the Schaller parking garage well in advance, especially during peak season. You can find current prices and booking options on the Schaller parking garage website.

If the Porta Cervino is fully booked on your desired travel dates, our booking system will show you available alternatives within the " Aufdenblatten Collection ." These include, for example, the nearby Matterhorn Inn in Täsch. Alternatively, you can check other travel dates. Our reservations team will be happy to assist you by phone or email if needed.

Yes, changes to your reservation at Hotel Porta Cervino are possible depending on the rate you booked and availability. Please contact our reservations team. We will review your request and will be happy to assist you in making adjustments to your reservation.

An advance payment is required for your stay at Hotel Porta Cervino. Before the cancellation deadline expires, we will send you a secure payment link that you can use to conveniently pay for your reservation. You can pay the visitor’s tax and any additional charges directly at the hotel.

When you book your room at the Hotel Porta Cervino directly through our website, you’ll enjoy exclusive benefits. You’ll receive a Collection Currency voucher worth CHF 10.– per night per room, which you can redeem at any property in the Aufdenblatten Collection . You’ll also receive a 25% discount on parking fees at Parking Schaller in Täsch when you book in advance, or a 15% discount when you pay on site.

At the Hotel Porta Cervino in Täsch, we accept cash, TWINT, REKA, and major credit and debit cards. Contactless payments are also accepted.

You can easily book your room at the Porta Cervino in Täsch directly through our website. Click on “Book,” select your desired travel dates, and review the available room categories. You can then complete your reservation in just a few steps.

Within the cancellation period applicable to your booking, you can easily cancel your reservation using the link in your booking confirmation. If you booked through an external platform such as Booking.com, you must cancel directly through that platform. If the cancellation period has already expired, please contact our reservations team. We will be happy to review your request.

Yes, the Italian restaurant Da Vinci is located right inside the Hotel Porta Cervino. Here you can enjoy pizza, pasta, and other Italian specialties in a modern, cozy atmosphere. The restaurant is open Tuesday through Saturday.

Yes, high chairs for children are available at Da Vinci Restaurant. Please let us know when you make your reservation if you'll be bringing small children. That way, our service team can set up your table accordingly before you arrive.

Yes, the Da Vinci restaurant at the Hotel Porta Cervino in Täsch is also open to non-hotel guests. You are welcome to enjoy the Italian cuisine even if you are not staying at the hotel. Please note that the restaurant is open Tuesday through Saturday.

We recommend making a table reservation at Da Vinci Restaurant, especially in the evening and during peak season. This will allow you to plan your dining experience at the Hotel Porta Cervino with peace of mind. To make a reservation, please contact the restaurant directly.

Yes, dogs are welcome at Da Vinci restaurant in Täsch. If you plan to bring your dog, please let us know when you make your reservation so our service team can make the necessary preparations.

At the Hotel Porta Cervino, you can book your stay with or without breakfast. For lunch or dinner, the hotel’s own Italian restaurant, Da Vinci, is open during business hours. Another option is the Ribis & Stibis restaurant at the nearby Matterhorn Inn, which serves Valais specialties, fondue, and burgers daily.

In Täsch, in addition to the Da Vinci restaurant, you’ll find Ribis & Stibis at the nearby Matterhorn Inn. There, you can enjoy Valais specialties, a variety of fondues, and burgers. Ribis & Stibis is open daily. In Zermatt, the PeakFine restaurant, HORNOX, and The Dude pub are also part of the Aufdenblatten Collection.

Yes. At Parking Schaller, located directly below the Hotel Porta Cervino, you’ll find charging stations with Type 2 connectors and a charging capacity of up to 22 kW. If you need to charge quickly, use the hyper-chargers in the parking lot in front of the hotel, which offer charging speeds of up to 400 kW. You can find the current charging rates for the stations at Parking Schaller on the Parking Schaller website.

Yes, there are numerous hiking trails and biking routes around Täsch that you can explore directly from the village. A special recommendation from our team is the Europaweg trail, which leads over the Täschalp toward Zermatt. The diverse mountain landscape makes Täsch an ideal starting point for active days in the Matterhorn region.

From the Hotel Porta Cervino, it’s about a four-minute walk to the Täsch train station. From there, the Zermatt Shuttle will take you to car-free Zermatt in about 12 minutes. This makes it easy to combine your stay in Täsch with days on the slopes, hikes, and excursions to Zermatt. As a hotel guest, you can also use our shuttle service to Zermatt: CHF 7.– per one-way trip or CHF 14.– for a round trip. For more information, please ask at the front desk.

The Hotel Porta Cervino is located just a four-minute walk from the Täsch train station. Thanks to this short distance, you can easily walk to the Zermatt Shuttle and reach Zermatt in about 12 minutes.

The Schaller covered parking garage is located below the Hotel Porta Cervino. If you book directly with us, you’ll receive a 25% discount if you book in advance or a 15% discount if you pay on site. We recommend reserving a spot at the Schaller parking garage well in advance, especially during peak season. You can find current prices and booking options on the Schaller parking garage website.

There is no specific age restriction for the wellness area at the Matterhorn Inn, which you can use as a guest of the Hotel Porta Cervino. Children are also allowed to use the saunas when accompanied by their parents.

The Hotel Porta Cervino does not have its own wellness area. However, as a hotel guest, you can use the wellness area at our partner hotel, the Matterhorn Inn in Täsch, free of charge. There, you can relax after an eventful day in the mountains. For a more extensive spa experience, the Alpen Resort & Spa in Zermatt is also available to you at a discounted admission price of CHF 20.– per person per day.

Yes, as a guest of the Hotel Porta Cervino in Täsch, you can use the wellness area at our partner hotel, the Matterhorn Inn, free of charge. Use of the saunas and the Kneipp pool is included in your room rate. Towels and slippers are also provided free of charge. Tea and snacks are available for a quick break.

The Hotel Porta Cervino itself does not offer massages or spa treatments. However, you can book massages and beauty treatments at the Alpen Resort & Spa in Zermatt. There, you’ll find a wide variety of treatments to choose from.

The wellness area at the Matterhorn Inn is available exclusively to guests of the Matterhorn Inn and the Hotel Porta Cervino. As a guest of the Porta Cervino, you have free access. Other external visitors are not permitted to use the facility.

As a guest of the Hotel Porta Cervino, you can use the wellness area at the nearby Matterhorn Inn free of charge. There you’ll find a Finnish sauna, a herbal bio-sauna, and a Kneipp pool. A fitness room is also available. The wellness area is open daily from 4:00 p.m. to 9:00 p.m.

If you have allergies or special requirements regarding your bedding, please contact us before your arrival. We’ll be happy to see what options we can offer for your stay at Porta Cervino.

Yes, at the Hotel Porta Cervino in Täsch, you can store your luggage free of charge both before check-in and after check-out. Simply stop by our front desk to arrange this. That way, you can enjoy your time in Täsch or Zermatt without any worries.

Yes, the Porta Cervino offers storage facilities for your ski and bicycle gear. This allows you to conveniently store your gear during your stay.

Yes, free Wi-Fi is available throughout the Porta Cervino in Täsch—both in your room and in the hotel's public areas.

Yes, room service is available at the Porta Cervino. The hotel's restaurant, Da Vinci, offers Italian specialties that you can also enjoy in the comfort of your room. The dishes available depend on the current menu and service hours.

Yes, some of our double rooms at the Porta Cervino in Täsch have a balcony. If you would like a room with a balcony, please let us know when you make your reservation. We will do our best to accommodate your request, but we cannot guarantee a balcony.

Yes, all rooms at Porta Cervino are equipped with a coffee maker and a electric kettle. This way, you can make yourself a cup of coffee or tea right in your room at any time.

Even if you arrive late, you can still check in at Porta Cervino. Our front desk is usually staffed until around 10:30 p.m. If you arrive later, our night staff will be happy to assist you by phone. We recommend that you let us know in advance if you plan to arrive late.

Yes, the Porta Cervino is a family-friendly 4-star hotel in Täsch. Our family rooms consist of two interconnected rooms and can accommodate up to four people. This gives your family plenty of space while still allowing for some privacy. We provide cribs free of charge upon request. The Täsch train station is just a few minutes’ walk away. From there, the shuttle train takes you to Zermatt in about 12 minutes.

Yes, the Porta Cervino is a smoke-free hotel. Smoking is not permitted in the rooms. Please smoke only in the designated outdoor areas.

Yes, we provide cribs free of charge at Porta Cervino upon request. If you are traveling with a group, our family rooms—which consist of two connecting rooms—can accommodate up to four guests. Please specify the number and ages of your children when you make your reservation so that we can offer you the appropriate room category.

Yes, dogs are welcome at Porta Cervino. We charge CHF 15.– per dog per night. Please let us know when you make your reservation if you’ll be bringing your dog.

Your room at the Porta Cervino will be available starting at 3:00 p.m. on the day of your arrival. On the day of your departure, you may check out by 11:00 a.m. If you arrive early or would like to do something after check-out, you can store your luggage at the hotel free of charge.

At Porta Cervino in Täsch, you’ll find modern single rooms, double rooms, family rooms, and studios. The rooms combine contemporary design with practical comfort. Our family rooms consist of two rooms connected by a door and can accommodate up to four people. The studios are particularly well-suited for guests who want a little more independence.